UNED
We are part of the Technological Center of the UNED (National University of Distance Education) . qInnova is in the Associated Center of the UNED in Tudela . UNED has its own data centers and a large technological infrastructure to cover all IT projects. It has continuous technical support to the user and a set of more than 100 own applications to cover the more than 200,000 students per year. The UNED is made up of more than 60 national centers.
Quality + Technology
qInnova is the union of Quality and Technology. The technology is provided by the UNED and the qInnova itself. The quality of the management, provided by the Quality Chair City of Tudela , is integrated in the Associated Center of Tudela . We have an EFQM 500+ level of Excellence in Management and we are ISO 27.001 certified in regard to security. We have designed our own quality assurance systems in the software.
Experience
15 years developing in the university and public sector. Our applications have been implemented in more than 250 different centers and entities, with a user volume of around 800,000. qInnova has a development and technical support team. We work with different web technologies, adopting some emerging tools. We have our own framework, called Quid, which allows us to be very effective in the development of new software.
Acknowledgments
The UNED of Tudela has been awarded different prizes and external recognitions. Among them, the following stand out: Gold in the Ibero-American Quality Award 2017, 2nd International ItWorldEdu 2010 Award for the WebEx program, two Awards of the Social Council of the UNED 2014 and the Navarro Award for Excellence 2014. We have received 4 EFQM certifications (200+ , 300+, 400+ and 500+).
Support
We have an excellent customer service and resolution of incidents, supporting both telephonically and telematically throughout the year. Training and support videoconferences are held. We have received a satisfaction above 95% of user satisfaction. Our tools also have help video tutorials.
Results
Our tools have managed more than 500,000 users, with an average of 100,000 new users per year. The degree of general satisfaction with the applications is greater than 93%. We have 30 different applications oriented in three different areas: training, management and certification.
