{"id":891,"date":"2017-05-16T15:28:23","date_gmt":"2017-05-16T15:28:23","guid":{"rendered":"http:\/\/bibliounedabierta.blog\/?p=891"},"modified":"2024-04-29T16:51:59","modified_gmt":"2024-04-29T14:51:59","slug":"te-respondemos-por-whatsapp","status":"publish","type":"post","link":"https:\/\/blogs.uned.es\/bibliounedabierta\/2017\/05\/16\/te-respondemos-por-whatsapp\/","title":{"rendered":"Te respondemos por WhatsApp"},"content":{"rendered":"<p>La Biblioteca, para facilitar la comunicaci\u00f3n con sus usuarios, ha puesto en funcionamiento <a href=\"http:\/\/portal.uned.es\/portal\/page?_pageid=93,6770331&amp;_dad=portal&amp;_schema=PORTAL\" target=\"_blank\" rel=\"noopener noreferrer\">una nueva v\u00eda de atenci\u00f3n a trav\u00e9s de WhatsApp<\/a>. Los miembros de la comunidad universitaria podr\u00e1n realizar consultas concretas y resolver dudas a trav\u00e9s de esta aplicaci\u00f3n de mensajer\u00eda instant\u00e1nea relativas a horarios, servicios, recursos, instalaciones y equipamiento de las Bibliotecas de la Sede Central. Adem\u00e1s se orientar\u00e1 en la b\u00fasqueda y localizaci\u00f3n de la informaci\u00f3n. No se atender\u00e1n cuestiones complejas que requieran una dedicaci\u00f3n m\u00e1s profunda como: gesti\u00f3n de reservas y renovaciones, solicitud de informaci\u00f3n sobre pr\u00e9stamos, su vencimiento y sanciones de pr\u00e9stamo, o b\u00fasqueda bibliogr\u00e1fica especializada, entre otras. En estos casos se remitir\u00e1 al usuario al canal y servicio en el que se pueda dar respuesta a sus necesidades.<br \/>\nPara una comunicaci\u00f3n eficaz, os agradeceremos que las consultas se efect\u00faen mediante <strong>mensaje de texto<\/strong> claros y concisos. No se atender\u00e1n llamadas de voz efectuadas a trav\u00e9s de Whatsapp.<br \/>\nEl horario de atenci\u00f3n a trav\u00e9s de WhatsApp ser\u00e1 de <strong>lunes a viernes de 9:00-19:30 h<\/strong> y los <strong>s\u00e1bados de 9:00-14:00 h<\/strong>. Las preguntas recibidas fuera de este horario ser\u00e1n respondidas a la apertura del servicio.<br \/>\nPor \u00faltimo, de conformidad con lo previsto en la Ley Org\u00e1nica 3\/2018, de 5 de diciembre, de Protecci\u00f3n de Datos Personales y garant\u00eda de los derechos digitales, los datos del usuario podr\u00e1n ser utilizados \u00fanicamente para la gesti\u00f3n y mejora del servicio.<br \/>\nEsperamos que el servicio os resulte \u00fatil. Pod\u00e9is dejarnos vuestra opini\u00f3n y sugerencias en los comentarios de esta entrada.<\/p>\n<p>Foto de <a href=\"https:\/\/unsplash.com\/es\/@ademay?utm_content=creditCopyText&amp;utm_medium=referral&amp;utm_source=unsplash\">Adem AY<\/a> en <a href=\"https:\/\/unsplash.com\/es\/fotos\/mando-a-distancia-blanco-y-verde-zs-41Br0WhQ?utm_content=creditCopyText&amp;utm_medium=referral&amp;utm_source=unsplash\">Unsplash<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Biblioteca, para facilitar la comunicaci\u00f3n con sus usuarios, ha puesto en funcionamiento una nueva v\u00eda de atenci\u00f3n a trav\u00e9s de WhatsApp. Los miembros de la comunidad universitaria podr\u00e1n realizar consultas concretas y resolver dudas a trav\u00e9s de esta aplicaci\u00f3n de mensajer\u00eda instant\u00e1nea relativas a horarios, servicios, recursos, instalaciones y equipamiento de las Bibliotecas de [&hellip;]<\/p>\n","protected":false},"author":7847,"featured_media":7139,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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